Q: Can you recover a lost file for me?
A: That depends a lot on how and when it was "lost". Contact me with specific details and I will see what I can do.
Q: How much do you charge?
A: Some things have a fixed charge (remove viruses and spyware and update to latest levels is $95) and other things are by the hour. For the hourly items I charge $48 per hour with a 1 hour minimum.
Q: My computer is awfully slow, can you make it run faster?
A: The first thing is to determine the cause of the slow down. Contact me and tell me about your computer and the circumstances that it runs slow in. I am sure I can make it run faster. It could be a virus or spyware or lack of memory or a hardware error. These all present the same symptom -- SLOWness.
Q: Will you come to my house or business?
A: I travel to you. It saves you the hassle of disconnecting the computer and trying to remember what goes where. I also work on your schedule, when you are available. I can take a computer to the shop to work on it if that is what is required. I charge $.50 per mile if I travel from my office near Barnet.
Q: I need a new computer, what kind should I get?
A: It depends a lot on what exactly you want to do with the computer. Are you going to be editing video files or sound files? Do you just want to surf the net and write emails? Almost any new computer sold today will do an adequate job surfing and email. But do be careful. I just saw an ad for a computer with 8 year old technology advertised for $400. You don't want that. Contact me if you have questions.
Q: My battery backup keeps beeping at me. What do I do?
A: It sounds like the battery has died. In many cases I can replace the battery for around 1/2 the cost of new battery backup unit. I recommend that you have a functioning battery backup to provide surge protection and to help you gracefully shutdown in the event of a power outage.
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